Library Journal - Library 2.0

 "The heart of Library 2.0 is user-centered change. It is a model for library service that encourages constant and purposeful change, inviting user participation in the creation of both the physical and the virtual services they want, supported by consistently evaluating services. It also attempts to reach new users and better serve current ones through improved customer-driven offerings. Each component by itself is a step toward better serving our users; however, it is through the combined implementation of all of these that we can reach Library 2.0."

Link to Library Journal - Library 2.0

Here's something that is an indicator of things to come in the library world. We are particularly fortunate here in that several members of the HIRC and NOVL teams are looking at ways to integrate such an approach here at NOSM.